At GhilafBD.com, customer satisfaction is our top priority. We offer an easy return and exchange policy under the following conditions:
Product defects (physically damaged, major defects, size or fitting issues)
Wrong items delivered
Product lost during shipment
Technical errors (wrong order placement, money deduction)
How to Exchange:
Contact us within 24 hours of receiving the product by calling (+8801704000003) or messaging our official Facebook page Alternatively, visit a nearby GhilafBD.com store for exchange (if the product is available at that outlet).
Please Note:
- Provide a scanned copy or image of the courier service invoice used for the return.
- Footwear, bags, and home décor can only be exchanged if damaged or defective.
- GhilafBD.com reserves the right to decide if a product is eligible for exchange or refund.
Thank you for shopping with GhilafBD.com
